Electronic Arts
EA needed to train customer service representatives on new video game releases.

The solution:
SCORM Cloud private invitations and bulk import.
Read More …

 


Electronic Arts

EA needed to train customer service representatives on new video game releases.

The solution:
SCORM Cloud private invitations and bulk import.
Read More …
 


Electronic Arts
Company
Electronic Arts
Location
Redwood City, California
Website
http://www.ea.com/
Industry
Video Games
EA needed to train customer service representatives on new video game releases.
Highlights

  • Bulk import feature allowed EA to upload all of the representatives in one step
  • Game Advisors are managed by distinct groups using tags
  • Training is sent to each Advisor using the bulk invitation feature and a Private Invitation
  • Game Advisors can launch the training directly from their email
  • EA uses SCORM Cloud’s reporting to track completion by course and Game Advisor

 


Electronic Arts

EA needed to train customer service representatives on new video game releases.
 
Highlights

  • Bulk import feature allowed EA to upload all of the representatives in one step
  • Game Advisors are managed by distinct groups using tags
  • Training is sent to each Advisor using the bulk invitation feature and a Private Invitation
  • Game Advisors can launch the training directly from their email
  • EA uses SCORM Cloud’s reporting to track completion by course and Game Advisor

Company
Electronic Arts
Location
Redwood City, California
Website
http://www.ea.com/
Industry
Video Games