Thanks, Dave

I wanted to take a moment to thank Dave Evans at AccessPlanIT publicly. They’ve been using the SCORM Engine for content delivery in their Accessplan LMS since November 2008. This, alone, is worthy of thanks. Today, though, I wanted to thank Dave for something else…

Last week, Dave got in touch with me with a series of questions. He described, in detail, a number of potential sales scenarios for their product. Yes, we have an existing contract. Yes, the contract states that all users are included. But you know what? With Dave’s proposed sales approach, there was a lack of clarity. Our contracts generally include a per user component that relates directly to the number of licensed users, but Dave was going to be including all of the users from his client in the database, and wanted to know how we would want them counted… Further, Dave wanted to consider how our fees would affect his sales process.

I have a little secret to share… we desperately want our customers to be wildly successful. Seriously. When they succeed, our product is out there more, our clients are solvent, and our revenues grow as well. There’s nothing better for our health than our customers’ massive success. So when Dave came to me seeking to simplify his sales process ahead of time, I was agreeable. We do not want to get in the way of your sales!

So thank you, Dave. Thanks for being our customer. Thanks for being proactive. Thanks for coming to me seeking permission and interpretation rather than coming to me later asking for forgiveness and claiming ignorance. Your tone, your desire to do right ahead of time, these things make me want to work with you for a long time… they make me want to do right by you. Thanks.


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