We respect your privacy and want you to know how we handle the information we receive via our website and through our online applications.
Information We Collect
When you register for a SCORM Cloud account or take a course within SCORM Cloud we ask for information such as your name, company name and email address.
If you sign up for a free account you are not required to enter a credit card until you upgrade to a paid plan. Users of paid plans are required to enter their credit card number. Rustici Software uses a third party intermediary to manage credit card processing. This intermediary is not permitted to store, retain or use your billing information except for the sole purpose of credit card processing on Rustici Software’s behalf.
We collect the email addresses and other contact information of people who correspond with us. We maintain records of our correspondence.
We collect aggregate information on the web pages and application functionality users access or visit.
We maintain all user-submitted data required for proper operation of SCORM Cloud. This data is collected to deliver and improve the services that we offer and includes e-learning content and the tracking data generated by learners experiencing their training (such as quiz scores, time spent in training and other SCORM data).
Rustici Software uses your information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact and research.
Except as described in this policy, Rustici Software will not give, sell, rent or loan any personal information to any third party, unless:
Rustici Software uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage and other technology and services required to operate and maintain our services which may require that your personal information be transferred to these vendors and partners. Although Rustici Software owns the code, databases and all rights to the Rustici Software applications, you retain all rights to your data.
Rustici Software maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Children’s Personal Information
In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly request, solicit, access or receive personally identifiable information from anyone under the age of 13. Our customers who use the SCORM Cloud product to run their training programs and store personal data may, however, collect personal data from children under the age 13 using this platform. Such parties are the “operators” of their respective websites as defined by COPPA. While it is our customers’ responsibility, not ours, to ensure compliance with COPPA, in the event we have actual notice that a customer has collected personal information in violation of COPPA, we will require such customer to take measures to comply with COPPA. Rustici Software disclaims all liability related to the collection and use of personal information by its customers.
Terms of Service
When you access and use the SCORM Cloud service, you are subject to the SCORM Cloud Terms of Service.
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Franklin, TN 37067
Safe Harbor Compliance
The Court of Justice of the European Union recently declared that the US-EU Safe Harbor framework is invalid. Despite the uncertainty of the current regulatory environment, Rustici Software is making every effort to ensure that our EU clients are able to use our products in full compliance with EU regulations. Please see the announcement that we have posted here for the most current information on this matter.
Rustici Software LLC complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Rustici Software has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Rustici Software’s certification, please visit http://www.export.gov/safeharbor/.
Privacy Complaints by European Union or Swiss Citizens:
3351 Aspen Grove Drive
Franklin, TN 37067
Rustici Software has further committed to refer unresolved privacy complaints under the Safe Harbor Privacy Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if Rustici Software does not satisfactorily address your complaint, you may contact the Council of Better Business Bureaus, INC. BBB EU Safe Harbor by clicking here.