Rustici Software, LLC Privacy Policy

We respect your privacy and want you to know how we handle the information we receive via our website and through our online applications.

Information We Collect
When you register for a SCORM Cloud account or take a course within SCORM Cloud we ask for information such as your name, company name and email address.

If you sign up for a free account you are not required to enter a credit card until you upgrade to a paid plan. Users of paid plans are required to enter their credit card number. Rustici Software uses a third party intermediary to manage credit card processing. This intermediary is not permitted to store, retain or use your billing information except for the sole purpose of credit card processing on Rustici Software’s behalf.

We collect the email addresses and other contact information of people who correspond with us. We maintain records of our correspondence.

We collect aggregate information on the web pages and application functionality users access or visit.

We maintain all user-submitted data required for proper operation of SCORM Cloud. This data is collected to deliver and improve the services that we offer and includes e-learning content and the tracking data generated by learners experiencing their training (such as quiz scores, time spent in training and other SCORM data).

SCORM Cloud services may be directly accessed through other web sites. Personal information that you provide to those sites may be sent to SCORM Cloud in order to deliver the service. We process such information under this Privacy Policy.You may access your personal information at anytime to correct, amend or delete it, where it’s inaccurate.

Cookies
A cookie is a small piece of data that includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. We use cookies to track current session information and to streamline your login process. We do not require permanent cookies.

Information Usage
Rustici Software uses your information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact and research.

Information Sharing
Except as described in this policy, Rustici Software will not give, sell, rent or loan any personal information to any third party, unless:

  • It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service of the specific application, or as otherwise required by law.
  • Rustici Software is acquired by or merged with another company. In this event, Rustici Software will notify you before information about you is transferred and becomes subject to a different privacy policy.

Data Storage
Rustici Software uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage and other technology and services required to operate and maintain our services which may require that your personal information be transferred to these vendors and partners. Although Rustici Software owns the code, databases and all rights to the Rustici Software applications, you retain all rights to your data.

Rustici Software maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Children’s Personal Information
In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly request, solicit, access or receive personally identifiable information from anyone under the age of 13. Our customers who use the SCORM Cloud product to run their training programs and store personal data may, however, collect personal data from children under the age 13 using this platform. Such parties are the “operators” of their respective websites as defined by COPPA. While it is our customers’ responsibility, not ours, to ensure compliance with COPPA, in the event we have actual notice that a customer has collected personal information in violation of COPPA, we will require such customer to take measures to comply with COPPA. Rustici Software disclaims all liability related to the collection and use of personal information by its customers.

Changes to Privacy Policy
Rustici Software may update this policy from time to time. You can review the most current version of this privacy policy at any time at http://www.scorm.com/privacy. Your continued use of the site or service constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if you do not accept the terms of this privacy policy, is to discontinue use of the site and service.

Terms of Service
When you access and use the SCORM Cloud service, you are subject to the SCORM Cloud Terms of Service.

Questions
If you have questions to report regarding this privacy policy or about the security practices of Rustici Software, please contact us by email at info@scorm.com or by mail at:

3351 Aspen Grove Dr
Suite 300
Franklin, TN 37067

Safe Harbor Compliance
Rustici Software LLC complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Rustici Software has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. You can learn more about the Safe Harbor program and view our certification page at the Department of Commerce site here.

Privacy Complaints by European Union or Swiss Citizens:

In compliance with the Safe Harbor Privacy Principles, Rustici Software commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Rustici Software by email at info@scorm.com or by mail at:
3351 Aspen Grove Drive
Suite 300
Franklin, TN 37067

Rustici Software has further committed to refer unresolved privacy complaints under the Safe Harbor Privacy Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if Rustici Software does not satisfactorily address your complaint, you may contact:

Council of Better Business Bureaus, Inc. BBB EU Safe Harbor
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
Phone: 703-276-0100
Web: www.bbb.org/us
Email: eusafeharbor@council.bbb.org