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Just having a great product is not enough. Many people forget that exceptional customer support is one of the most important parts of an organization’s ongoing success.

Why? It’s most often the only contact a customer has with your company. Receiving the help they need (while interacting with awesome people) encourages customers to stick around. Further, it reinforces the lifetime value of your products and increases customer loyalty.

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Well, not really, but it’s the closest thing that the e-learning industry has to offer in the area of “prestigious awards for doing awesome things”.

Brandon Hall Group Awards Tin Can API Watershed LRS SCORM Engine

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It’s a lot of fun working with both hosted and locally installed platforms. Yes, technically the deployments vary a lot (and I’m thankful for our super talented developers who manage both worlds), but it gives us the chance to work with many types of companies and products.

Some folks gravitate towards the flexibility of SCORM Cloud as a hosted solution that scales with them as their business grows. Other folks require a more controlled, locally installed solution and need our Engine player for those very reasons.

Recently we’ve noticed another benefit of offering both deployment options— migrating from one deployment method to the other as business models change.

Case in point? Atomic Learning.

Check out their story:

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When I was younger, I would spend parts of my summer at my grandmama’s house in South Carolina. Every time she saw my brothers and me, she’d threaten to strap bricks to our heads to keep us from growing so quickly. I’ve reminisced on those moments several times over the past couple of weeks.

You see, we’re growing like wildfire over here. It seems like every time I blink, we’ve added another person. We’re quickly running out of office space, but it’s really an awesome time for us. We’ve recently added three new family members to our roster and we couldn’t be happier!

ted-jones-2

Ted Jones joined our Watershed sales team back in March. Along with his sweet Boston accent, Ted brings 15 years of e-learning software sales experience with him. Word on the street is that he was on The Price is Right and made it all the way to the Showcase Showdown. We don’t have video proof, so we’ll just have to take his word for it ;)

tim-chudy-1

Tim Chudy also joined our Watershed sales team. Tim, also known as Chudy, is a childhood friend of Andy’s and they’ll be working closely to preach the gospel known as the Tin Can API. Chudy recently broke the record held by Jim by mocking me in exactly one day. He’s just a rule breaker like that.

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And last, but certainly not least, we’ve added Katie Wright. Katie is a lovely developer that’s planning on helping the guys on Dev Row make Watershed LRS even more awesome. I’ve loved Katie since our first conversation a few months back and couldn’t be happier to have another girl in the office. She’s already participated in Fancy Friday!

So there you have it. At this point, I don’t even think bricks could slow down the growth spurt we’re experiencing. We might just use them to build a new office space. And somehow, I’m totally okay with that :)

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Whew! Finally recovering from the holiday festivities and the small talk that seems to come along with it. Invariably when meeting new people, the stock question, “Where do you work?” comes up. We joke around here that this can be a loaded question. Some of us provide in-depth explanations of SCORM and Tin Can and that we create the software that handles these challenging, yet valuable standards. And others (me included) usually just keep it simple — “a software company in Cool Springs”. Either way, it’s not as easy to explain when talking to folks unfamiliar with the world of e-learning.

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