Just having a great product is not enough. Many people forget that exceptional customer support is one of the most important parts of an organization’s ongoing success.
Why? It’s most often the only contact a customer has with your company. Receiving the help they need (while interacting with awesome people) encourages customers to stick around. Further, it reinforces the lifetime value of your products and increases customer loyalty.
With over 28 improvements and enhancements, this is the most robust upgrade for SCORM Engine since, well, ever.
We’ve been working hard over the past few months to prepare for seamless installs and upgrades. We’re excited to announce that we’re ready for you, so come and get it!
Here are my favorite improvements:
- It’s SCORM and Tin Can conformant! The new Tin Can (xAPI) Conformance Test Suite from ADL includes hundreds of tests to assess LRS conformance. Rest assured, SCORM Engine 2014 passes them all.
- Engine supports Recipes! It automatically indexes incoming Tin Can API statements using these Recipes’ specifications, making Tin Can even simpler.
- It’s even faster than before. We’ve made database improvements for increased speed and robustness.
How/when can you get it?
New installs and upgrades are available now! Contact us to secure your spot in line.
Where can you find more information?
Working in the Cloud is supposed to make things easier. Well, if you’re working with the SCORM Cloud API, we’ve made it even easier.
SCORM Cloud is built to be integrated into other applications. To let SCORM Cloud communicate with these applications, we use identifiers called “app IDs” for each of them.
THEN: Lots of applications = lots of manual work.
Previously, adding a new app ID required API users to log in and use the Cloud interface. Many of our API users segment their usage across their customers, so this manual step created some serious extra work for them.
NOW: NO MORE MANUAL WORK!
You can now use the API to create a new app ID for each new customer you bring on board. We’ve added this functionality into the API.
API users, take a moment to rejoice!
To ensure that managing your service is easy and safe, we’ve added a security precaution. API users will have a dedicated set of credentials (app ID and secret) for adding new app IDs. This “Master” App ID is reserved for managing your service while other app IDs are used for managing your customers.
You asked, we listened.
This is in response to a customer request we get quite often. And when enough people are asking for a feature, it’s important for us to deliver!
The new App Management feature for the SCORM Cloud API is available today. To read more about how it works and where to get it, go here.
The 2014.1 SCORM Engine release will be out in the next couple of weeks. And it‘s going to blow your mind.
We’ve been working on some major (awesome) overhauls. With over 28 improvements and enhancements, you might want to schedule your upgrade ASAP.
Here are just a few of the highlights:
SCORM Cloud Reportage provides a simple snapshot of your learners’ activities, but sometimes you don’t want a picture of ALL your learners.
Want to know the completions of a specific department? The average score of learners within a specific geography? The amount of time new learners are spending per course?
By using the tagging feature in SCORM Cloud, you can pull customized reports in the Reportage screen. This allows you to exclude certain criteria and to pull data about isolated groups.
With SCORM Cloud tagging, you can do this with only a few clicks. The key is to add appropriate tags to your learners and then filter by those tags in Reportage. Take a look:
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